Level of satisfaction of the patients who receive physiotherapeutic care in the department of motor and pain unit of the Instituto Nacional de Rehabilitacion

Authors

  • Diandra Laurence Garcia Alvarado
  • Estefany Lizbeth Guillinta Garcia
  • Emilio Cabello Morales
  • Julio Santillán Ortega

DOI:

https://doi.org/10.20453/rhr.v2i2.3713

Abstract

Objective: To determine the level of satisfaction of patients who have received physiotherapeutic care in the Department of Motor and Pain Unit of the National Institute of Rehabilitation (INR) in Lima, Peru; and the description of sociodemographic, academic and clinical characteristics. Materials and methods: A cross-sectional study was realized in 280 patients who received physiotherapeutic care at the INR during the months of August to November 2015. The level of patient satisfaction was obtained using the SERVQUALquestionnaire. Results: The global satisfaction level was 76.4%. Greater satisfaction was found in the dimension of tangible elements (78.8%), followed by security (77.9%), empathy (76.3%). Reliability (67.6%) and responsiveness (55.0%). Conclusions: The level of global satisfaction in the patients that were evaluated was acceptable; However in the dimension of responsiveness resulted in process, being necessary to implement measures that allow its increase.

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Published

2020-04-16

How to Cite

Garcia Alvarado, D. L., Guillinta Garcia, E. L., Cabello Morales, E., & Santillán Ortega, J. (2020). Level of satisfaction of the patients who receive physiotherapeutic care in the department of motor and pain unit of the Instituto Nacional de Rehabilitacion. Revista Herediana De Rehabilitación, 2(2), 53–59. https://doi.org/10.20453/rhr.v2i2.3713

Issue

Vol. 2 No. 2 (2019): Julio - Diciembre

Section

ARTICLES

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